Costumer Support

VAN d.o.o Sarajevo - Frequently Asked Questions

VAN d.o.o. Sarajevo offers VAN Rental, VIP & Transfer services. 

The price of the vehicle rental will be provided upon request, via private message or email.

Before Rental

  • Photo or printed copy of Passport first page with personal data
  • Photo of printed copy of Passport Stamp
  • Driver Licence
  • Deposit

Although we do try to keep every clients wish in mind, sadly we cannot guarantee a specific model, only the selected car category.

The price of the vehicle rental will be provided upon request, via private message or email.

Vehicle delivery is free for Sarajevo area. 

Reservationss

The deposit is the amount of money the customer gives before taking the vehicle. It serves to secure the car against minor damages caused by the customer. It also covers car cleaning and potentially refueling. If everything is in order, the deposit is returned to the client.

Yes, as the customer prefers. In any case, whichever method is chosen, it will be documented.

We pay for the car rental before pickup.

Yes, we accept them. Payment is available by credit card.

Yes, during vehicle reservation, your credit card is validated. A valid credit card is the basis of every vehicle rent, and in this way, we only verify its authenticity. Your credit card will not be charged during this validation.

Yes, VAN d.o.o. handles reservations. The condition is a specified advance payment as agreed upon, along with personal documents such as a passport photo. After that we will send you an offer. 

Yes, you can. The conditions are that you submit a request as soon as possible, which will then be reviewed

Vehicle PickUp

Vehicle delivery is free for Sarajevo area. 

Prefer locations:
– International Airport Sarajevo
– Office (Ramiza Salčina 380, Sarajevo)

There are no limits on the number of kilometers.

During Rental

Call the company’s service number and follow their instructions.

All places that are defined as prohibited must be respected by the user. Failure to comply may result in a specified monetary penalty. This primarily refers to off-road locations and anything that could pose a danger to the user and the vehicle.

 
 
 
 

Yes, you can. The conditions are that you submit a request as soon as possible, which will then be reviewed

We have our branch, VAUTO Center, which provides car washing services, minor repairs, and fixes certain damages. Additionally, we offer a special service for repairing and recharging air conditioning systems in vehicles.

 
 
 
 

Drop Off & Technical Inquiries

If you have the necessary insurance for the damage caused to the vehicle, and the necessary documentation you will not need to pay for the damages.

In case the damage you caused to the vehicle is not covered by the chosen insurance, it will be charged to you in accordance to already defined tariffs and vehicle categories, from the deposit funds that were reserved on your credit card during vehicle pick up, and to the maximum of the insurance excess. In addition to this, and administration fee for vehicle damages is also charged per our current price list. This is charged during vehicle drop off. The client needs to present all the documentation that was given to him by the police or by any other person (police report, Alco test report, filled euro damage report) and fill out an accident statement in the vehicle drop off office.

VAN d.o.o withholds the right to charge the whole expense of the damage caused if the Client was not acting in accordance to the rules and regulations of the Republic of Croatia, or if he did not follow the procedure of reporting the accident.

Call the company’s service number and follow their instructions.

We have our branch, VAUTO Center, which provides car washing services, minor repairs, and fixes certain damages. Additionally, we offer a special service for repairing and recharging air conditioning systems in vehicles.

 
 
 
 
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